PRODUCT IOTS » Backlog

Environment details
6.0.0 server

Prerequisites
Windows Azure enrolled device

Steps
Enroll a device via windows Azure enrollment

Description
Sometimes devices are not syncing
Error log [1]

Result
Devices are not syncing

[1]

TID: [-1234] [api/device-mgt/windows/v1.0] [2024-01-12 07:43:40,894] ERROR {io.entgra.proprietary.uem.platform.windows.api.services.impl.DeviceManagementServiceImpl} - Cannot access operation management service. io.entgra.device.mgt.core.device.mgt.common.operation.mgt.OperationManagementException: Device not found for device id:90D54EE5A51D36408A4430FB22C6A764 type:windows
at io.entgra.device.mgt.core.device.mgt.core.operation.mgt.OperationManagerImpl.getOperationsByDeviceAndStatus(OperationManagerImpl.java:1104)
at io.entgra.device.mgt.core.device.mgt.core.service.DeviceManagementProviderServiceImpl.getOperationsByDeviceAndStatus(DeviceManagementProviderServiceImpl.java:2519)
at io.entgra.proprietary.uem.platform.windows.api.operations.util.OperationHandler.updateUriOperations(OperationHandler.java:469)
at io.entgra.proprietary.uem.platform.windows.api.operations.util.OperationHandler.getPendingOperations(OperationHandler.java:436)
at io.entgra.proprietary.uem.platform.windows.api.services.impl.DeviceManagementServiceImpl.getResponse(DeviceManagementServiceImpl.java:177)
at sun.reflect.GeneratedMethodAccessor808.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:179)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96)
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:201)
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:104)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:308)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121)
at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:265)
at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160)
at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:225)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:304)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:681)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:279)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.wso2.carbon.identity.context.rewrite.valve.TenantContextRewriteValve.invoke(TenantContextRewriteValve.java:107)
at org.wso2.carbon.identity.authz.valve.AuthorizationValve.invoke(AuthorizationValve.java:110)
at org.wso2.carbon.identity.auth.valve.AuthenticationValve.invoke(AuthenticationValve.java:105)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:101)
at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47)
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:86)
at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:62)
at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:145)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:59)
at org.wso2.carbon.tomcat.ext.valves.RequestCorrelationIdValve.invoke(RequestCorrelationIdValve.java:126)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1726)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)

TID: [-1234] [api/device-mgt/windows/v1.0] [2024-01-12 07:43:40,908] ERROR {org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/api/device-mgt/windows/v1.0].[JAXServlet-windows]} - Servlet.service() for servlet [JAXServlet-windows] in context with path [/api/device-mgt/windows/v1.0] threw exception org.apache.cxf.interceptor.Fault: Cannot access operation management service.
at org.apache.cxf.service.invoker.AbstractInvoker.createFault(AbstractInvoker.java:162)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:128)
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:201)
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:104)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:308)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121)
at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:265)
at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160)
at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:225)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:304)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:681)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:279)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.wso2.carbon.identity.context.rewrite.valve.TenantContextRewriteValve.invoke(TenantContextRewriteValve.java:107)
at org.wso2.carbon.identity.authz.valve.AuthorizationValve.invoke(AuthorizationValve.java:110)
at org.wso2.carbon.identity.auth.valve.AuthenticationValve.invoke(AuthenticationValve.java:105)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:101)
at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47)
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:86)
at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:62)
at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:145)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:59)
at org.wso2.carbon.tomcat.ext.valves.RequestCorrelationIdValve.invoke(RequestCorrelationIdValve.java:126)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1726)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: io.entgra.proprietary.uem.platform.windows.api.operations.WindowsOperationException: Cannot access operation management service.
at io.entgra.proprietary.uem.platform.windows.api.services.impl.DeviceManagementServiceImpl.getResponse(DeviceManagementServiceImpl.java:198)
at sun.reflect.GeneratedMethodAccessor808.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:179)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96)
... 48 more
Caused by: io.entgra.device.mgt.core.device.mgt.common.operation.mgt.OperationManagementException: Device not found for device id:90D54EE5A51D36408A4430FB22C6A764 type:windows
at io.entgra.device.mgt.core.device.mgt.core.operation.mgt.OperationManagerImpl.getOperationsByDeviceAndStatus(OperationManagerImpl.java:1104)
at io.entgra.device.mgt.core.device.mgt.core.service.DeviceManagementProviderServiceImpl.getOperationsByDeviceAndStatus(DeviceManagementProviderServiceImpl.java:2519)
at io.entgra.proprietary.uem.platform.windows.api.operations.util.OperationHandler.updateUriOperations(OperationHandler.java:469)
at io.entgra.proprietary.uem.platform.windows.api.operations.util.OperationHandler.getPendingOperations(OperationHandler.java:436)
at io.entgra.proprietary.uem.platform.windows.api.services.impl.DeviceManagementServiceImpl.getResponse(DeviceManagementServiceImpl.java:177)
... 53 more