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Bug #11577

open

Windows agent(MSI) crashing

Added by Arshana Atapattu 11 months ago. Updated 5 days ago.

Status:
New
Priority:
Critical
Assignee:
Navod Zoysa
Start date:
16/07/2024
Due date:
% Done:

0%

Estimated time:
10:00 h
Device Type:
Component:
Type:
Windows
QA Start Time:
QA Due Time:
QA Estimated Time(Hours):

Description

Environment details
Staging server(610)

Prerequisites
Enrolled windows device with windows agent(MSI)

Steps
when a device was running(MSI agent is already running on device) and restarted agent will stop.

Description
There were some instances where the agent(MSI) was crashed and didnt restarted. user has to manually restart the service from services.msc

Agent also crashed when the device was restarted.

Result
MSI agent is crashing and didnt restart(Need to restart manually).

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 #1

Updated by Rajitha Kumara 9 months ago

  • Project changed from product-uem 6.3.0 GA to product-uem 7.0.0 GA
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 #2

Updated by Navod Zoysa 6 months ago

  • Assignee set to Navod Zoysa
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 #3

Updated by Navod Zoysa 5 months ago

  • Project changed from product-uem 7.0.0 GA to product-uem 7.1.0 GA
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 #4

Updated by Arshana Atapattu 4 months ago

  • Project changed from product-uem 7.1.0 GA to product-uem 7.0.0 GA
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 #5

Updated by Subodhinie chathurajika 13 days ago

  • Estimated time set to 8:00 h
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 #6

Updated by Subodhinie chathurajika 13 days ago

  • Estimated time changed from 8:00 h to 10:00 h
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 #7

Updated by Subodhinie chathurajika 5 days ago

  • Project changed from product-uem 7.0.0 GA to product-uem 7.1.0 GA
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