PRODUCT IOTS » product-uem 6.4.0 GA

Environment details
620 pack- after 420 changes

Prerequisites
None

Steps
Login in the endpoint mgt.
You can either tick in or not "Remember me on this computer"
token will expire in 1h, then try to do some activity in the UI.

Description
Before introducing apim420 changes, if the token got expired it will automatically refresh the page.
But currently it does not refresh the page,. It only showing errors in the UI [1].
User has to manually refresh the page.

Note: Sometimes at randomly this behavior is seen within couple of minutes when UI is loaded.
After couple of minutes it throws errors when try to click on other links or pages(link in the video). after refreshing page things work normally and again after couple of minutes it again throws errors.

Note: Refer the video [1]
Video is attached in the ticket's file section

Error log: [2]
Network call: [3]
Response of the API call: [4]

Result
Refer the video [1]

[2]
TID: [-1234] [entgra-ui-request-handler] [2024-10-16 07:41:48,247] ERROR {org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/entgra-ui-request-handler].[RequestHandlerServlet]} - Servlet.service() for servlet [RequestHandlerServlet] in context with path [/entgra-ui-request-handler] threw exception java.lang.NullPointerException
at io.entgra.device.mgt.core.ui.request.interceptor.util.HandlerUtil.isTokenExpired(HandlerUtil.java:160)
at io.entgra.device.mgt.core.ui.request.interceptor.util.HandlerUtil.lambda$execute$0(HandlerUtil.java:131)
at org.apache.hc.client5.http.impl.classic.CloseableHttpClient.execute(CloseableHttpClient.java:247)
at org.apache.hc.client5.http.impl.classic.CloseableHttpClient.execute(CloseableHttpClient.java:188)
at org.apache.hc.client5.http.impl.classic.CloseableHttpClient.execute(CloseableHttpClient.java:162)
at io.entgra.device.mgt.core.ui.request.interceptor.util.HandlerUtil.execute(HandlerUtil.java:103)
at io.entgra.device.mgt.core.ui.request.interceptor.InvokerHandler.doGet(InvokerHandler.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:529)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.filters.CorsFilter.handleNonCORS(CorsFilter.java:331)
at org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:158)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.wso2.carbon.ui.filters.cache.ContentTypeBasedCachePreventionFilter.doFilter(ContentTypeBasedCachePreventionFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:129)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
at org.wso2.carbon.identity.context.rewrite.valve.TenantContextRewriteValve.invoke(TenantContextRewriteValve.java:119)
at org.wso2.carbon.identity.context.rewrite.valve.OrganizationContextRewriteValve.invoke(OrganizationContextRewriteValve.java:116)
at org.wso2.carbon.tomcat.ext.valves.SameSiteCookieValve.invoke(SameSiteCookieValve.java:38)
at org.wso2.carbon.identity.authz.valve.AuthorizationValve.invoke(AuthorizationValve.java:165)
at org.wso2.carbon.identity.auth.valve.AuthenticationValve.invoke(AuthenticationValve.java:118)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:106)
at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47)
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:86)
at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:67)
at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:152)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:670)
at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:63)
at org.wso2.carbon.tomcat.ext.valves.RequestCorrelationIdValve.invoke(RequestCorrelationIdValve.java:137)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1794)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:834)

[3]

[4]
<!doctype html>
<html lang="en">
<head>
<title>HTTP Status 500 – Internal Server Error</title>
<style type="text/css">
body {
font-family: Tahoma,Arial,sans-serif;
}

h1, h2, h3, b {
                color: white;
                background-color: #525D76;
            }

h1 {
                font-size: 22px;
            }

h2 {
                font-size: 16px;
            }

h3 {
                font-size: 14px;
            }

p {
                font-size: 12px;
            }

a {
                color: black;
            }

.line {
                height: 1px;
                background-color: #525D76;
                border: none;
            }
        </style>
    </head>
    <body>
        <h1>HTTP Status 500 – Internal Server Error</h1>
    </body>
</html>