PRODUCT IOTS » product-uem 7.1.0 GA

Environment details
6.3.1 staging server

Prerequisites
User should be logged in

Steps
Go to app publisher
Select add new public app
Select the device type as windows

Description
When searched an app from the Microsoft store to add as a new public app and leave it there without continuing for a while (just only leave the name field filled and wait for like 15 mins without attending) [2] and after that when trying to search a public app from Microsoft store after refreshing the page it shows this error message [1] and to resolve this, need to restart the server.

App publisher> Public App

Result
[1]
[2025-03-07 17:37:30,606] ERROR - [JAXServlet-windows] Servlet.service() for servlet [JAXServlet-windows] in context with path [/api/device-mgt/windows/v1.0] threw exception
java.lang.IllegalStateException: Connection pool shut down
at org.apache.http.util.Asserts.check(Asserts.java:34) ~[httpcore_4.4.16.wso2v1.jar:?]
at org.apache.http.pool.AbstractConnPool.lease(AbstractConnPool.java:191) ~[httpcore_4.4.16.wso2v1.jar:?]
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.requestConnection(PoolingHttpClientConnectionManager.java:267) ~[httpclient_4.5.13.wso2v1.jar:?]
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:176) ~[httpclient_4.5.13.wso2v1.jar:?]
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185) ~[httpclient_4.5.13.wso2v1.jar:?]
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89) ~[httpclient_4.5.13.wso2v1.jar:?]
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) ~[httpclient_4.5.13.wso2v1.jar:?]
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185) ~[httpclient_4.5.13.wso2v1.jar:?]
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83) ~[httpclient_4.5.13.wso2v1.jar:?]
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108) ~[httpclient_4.5.13.wso2v1.jar:?]
at io.entgra.proprietary.uem.platform.windows.api.services.msstore.impl.MicrosoftStoreAPIImpl.searchStoreApp(MicrosoftStoreAPIImpl.java:69) ~[?:?]
at jdk.internal.reflect.GeneratedMethodAccessor998.invoke(Unknown Source) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:179) ~[?:?]
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96) ~[?:?]
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:201) ~[?:?]
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:104) ~[?:?]
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59) ~[?:?]
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96) ~[?:?]
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307) ~[?:?]
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121) ~[?:?]
at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:265) ~[?:?]
at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234) ~[?:?]
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208) ~[?:?]
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160) ~[?:?]
at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:225) ~[?:?]
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:304) ~[?:?]
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doGet(AbstractHTTPServlet.java:222) ~[?:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:529) ~[tomcat-servlet-api_9.0.85.wso2v1.jar:?]
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:279) ~[?:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.wso2.carbon.identity.context.rewrite.valve.TenantContextRewriteValve.invoke(TenantContextRewriteValve.java:119) ~[org.wso2.carbon.identity.context.rewrite.valve_1.7.1.jar:?]
at org.wso2.carbon.identity.context.rewrite.valve.OrganizationContextRewriteValve.invoke(OrganizationContextRewriteValve.java:116) ~[org.wso2.carbon.identity.context.rewrite.valve_1.7.1.jar:?]
at org.wso2.carbon.tomcat.ext.valves.SameSiteCookieValve.invoke(SameSiteCookieValve.java:38) ~[org.wso2.carbon.tomcat.ext_4.8.1.jar:?]
at org.wso2.carbon.identity.authz.valve.AuthorizationValve.invoke(AuthorizationValve.java:165) ~[org.wso2.carbon.identity.authz.valve_1.7.1.jar:?]
at org.wso2.carbon.identity.auth.valve.AuthenticationValve.invoke(AuthenticationValve.java:118) ~[org.wso2.carbon.identity.auth.valve_1.7.1.2.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:106) ~[org.wso2.carbon.tomcat.ext_4.8.1.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47) ~[org.wso2.carbon.tomcat.ext_4.8.1.jar:?]
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.processRequest(WebappAuthenticationValve.java:311) ~[io.entgra.device.mgt.core.webapp.authenticator.framework_7.0.2.SNAPSHOT.jar:?]
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:188) ~[io.entgra.device.mgt.core.webapp.authenticator.framework_7.0.2.SNAPSHOT.jar:?]
at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47) ~[org.wso2.carbon.tomcat.ext_4.8.1.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:67) ~[org.wso2.carbon.tomcat.ext_4.8.1.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:152) ~[org.wso2.carbon.tomcat.ext_4.8.1.jar:?]
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:670) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:63) ~[org.wso2.carbon.tomcat.ext_4.8.1.jar:?]
at org.wso2.carbon.tomcat.ext.valves.RequestCorrelationIdValve.invoke(RequestCorrelationIdValve.java:137) ~[org.wso2.carbon.tomcat.ext_4.8.1.jar:?]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1794) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) ~[tomcat_9.0.85.wso2v1.jar:?]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) ~[tomcat_9.0.85.wso2v1.jar:?]
at java.lang.Thread.run(Thread.java:829) [?:?]
[2]