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Bug #11513

closed

Incorrect information on single device page in windows device

Added by Arshana Atapattu 5 months ago. Updated 24 days ago.

Status:
Closed
Priority:
High
Start date:
15/08/2024
Due date:
24/08/2024
% Done:

100%

Estimated time:
Device Type:
Windows
Component:
Type:
Windows

Description

Environment details
Staging server(610)

Prerequisites
Enrolled windows device

Steps
Go to single device page of he windows device

Description
There are couple of issues there.

Issue 1:
Showed "Total Internal Storage" is incorrect [1].
Note: this device had 2 partitions(Drive c was 149.5GB and Drive D was 88GB).
In this case it was only showing the Drive C space/storage.
Should show the total correct space(SSD was 256GB)

Issue 2:
availableRAMMemory is shown as 12KB
This should be 12 GB
Refer the video [2]

Issue 3:
Also there are lot of 0s, where it could be shown the actual number(Refer the video [2]).

Issue 4:
QUICK_SCAN_TIME is incorrect [3]: - > 01/01/1601 00:00:00 UTC

Details from device : [4]

Related other ticket: https://roadmap.entgra.net/issues/8496

Result

[1]
[1]

[3]
[3]

[4] {
"cpuUsage": 0,
"updatedTime": "Mon, 8 Jul 2024 10:16:04 +0000",
"externalTotalMemory": 0,
"internalTotalMemory": 0,
"osBuildDate": "",
"totalRAMMemory": 0,
"connectionType": "",
"ssid": "",
"externalAvailableMemory": 0,
"internalAvailableMemory": 153034,
"osVersion": "10.0.19045.4412",
"availableRAMMemory": 12288,
"vendor": "HP",
"deviceModel": "HP Laptop 15-bs1xx",
"location": {
"updatedTime": "Mon, 8 Jul 2024 10:16:04 +0000",
"altitude": 0,
"distance": 0,
"bearing": 0,
"latitude": 7.285726,
"deviceId": 1586,
"speed": 0,
"longitude": 80.68238
},
"pluggedIn": false,
"batteryLevel": 0,
"NIS_ENABLED": "false",
"QUICK_SCAN_OVERDUE": "false",
"FULL_SCAN_REQUIRED": "false",
"QUICK_SCAN_TIME": "01/01/1601 00:00:00 UTC",
"DEFENDER_VERSION": "4.18.1909.6",
"DEFENDER_PRODUCT_STATUS": "SERVICE_WITHOUT_MALWARE_PROTECTION,PLATFORM_OUT_OF_DATE",
"FULL_SCAN_SIG_VERSION": "0.0.0.0",
"REBOOT_REQUIRED": "false",
"IS_VIRTUAL_MACHINE": "false",
"ENGINE_VERSION": "0.0.0.0",
"POLICY_VERSION_SUPPORTED": "542",
"SIGNATURE_VERSION": "0.0.0.0",
"POLICY_VERSION": "0",
"FULL_SCAN_OVERDUE": "false",
"CURRENT_PROFILES": "INVALID",
"DEFENDER_COMPUTER_STATE": "CLEAN",
"BINARY_VERSION_SUPPORTED": "542",
"QUICK_SCAN_SIG_VERSION": "0.0.0.0",
"SIGNATURE_OUT_OF_DATE": "false",
"DEFENDER_ENABLED": "true",
"TAMPER_PROTECTION_ENABLED": "false"
}


Files

Actions #1

Updated by Arshana Atapattu 5 months ago

  • Description updated (diff)
Actions #2

Updated by Navod Zoysa 4 months ago

  • Project changed from Backlog to product-uem 6.3.0 GA
Actions #3

Updated by Navod Zoysa 4 months ago

  • Subtask #8496 added
Actions #4

Updated by Navod Zoysa 4 months ago

  • Subtask deleted (#8496)
Actions #5

Updated by Navod Zoysa 4 months ago

  • Due date set to 27/09/2024
  • Start date changed from 03/05/2020 to 18/09/2024
  • Device Type set to Windows
Actions #6

Updated by Navod Zoysa 3 months ago

  • Assignee set to Thilina Sandaruwan
Actions #7

Updated by Thilina Sandaruwan 3 months ago

  • Due date changed from 27/09/2024 to 24/08/2024
  • Start date changed from 18/09/2024 to 15/08/2024
Actions #8

Updated by Thilina Sandaruwan 3 months ago

  • % Done changed from 0 to 90

The existing issues have been fixed, and additionally, a number of new device details have been added from the device details as well..

Reference
Actions #9

Updated by Thilina Sandaruwan 3 months ago

  • Status changed from New to QA
  • % Done changed from 90 to 100

Fix with Pr: https://repository.entgra.net/proprietary/emm-proprietary-plugins/pulls/603

Additionally added translation for the device details in the single device view and operation details view

Windows SyncML protocol does not currently support capturing the following device details
  • Internal total memory
  • External total memory
  • External available memory
  • CPU usage

These details will be captured through agent development
Ref - https://roadmap.entgra.net/issues/11851

Actions #10

Updated by Arshana Atapattu 24 days ago

  • Description updated (diff)
Actions #11

Updated by Arshana Atapattu 24 days ago

  • Status changed from QA to Closed

Closing due to duplicated ticket: https://roadmap.entgra.net/issues/8496
Content of this ticket was moved to the above ticket.

Actions

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