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Bug #12300

open

Licensing related Issues

Added by Arshana Atapattu 3 months ago. Updated 14 days ago.

Status:
New
Priority:
High
Start date:
02/12/2024
Due date:
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Platform

Description

Environment details
620 server

Prerequisites
10 enrolled devices

Steps
enroll a windows device as the 11th device.
can enroll a dummy device - https://docs.google.com/document/d/1mk_AbK6eh75YDrFGrlRsNY2RtRh5M3OiApmRha53QOw/edit?usp=sharing

Description

Related main ticket: https://roadmap.entgra.net/issues/11715

Issue 1
When enrolling the 11th device, device enrollment has been denied by the server.
But the issue is there was no carbon error log saying device limit has been reached.
How it is shown when a android device enrollment: [1]
How it is in windows enrollment: [2] (No error in carbon log, only 500 error in postaman)

Need a carbon log error to see when a device limit reached and try to enroll a windows device.

Issue 2
Had to restart server times to get licensing applied.

Result

[1]
ERROR - AndroidServiceImpl Maximum device count is enrolled for your license. Therefore you are not allowed to enroll more devices until you upgrade the license.

[2]
[2]


Files

Screenshot from 2024-11-29 13-30-35.png (68 KB) Screenshot from 2024-11-29 13-30-35.png [2] Arshana Atapattu, 02/12/2024 03:20 AM
Actions #1

Updated by Lasantha Dharmakeerthi about 1 month ago

  • Project changed from product-uem 7.0.0 GA to product-uem 7.1.0 GA
Actions #2

Updated by Arshana Atapattu 14 days ago

  • Project changed from product-uem 7.1.0 GA to product-uem 7.0.0 GA
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