PRODUCT IOTS » product-uem 6.4.0 GA

Environment:
Server Staging - Sub Tenant

1. An Android device must be enrolled in MDM.
2. A remote session should be set up.

1. Navigate to Devices.
2. Select an enrolled device.
3. Start a Remote Session.
4. Click Connect to Device.
5. Access Logcat.
6. Observe the terminal output.
7. Refresh the logcat if logs do not appear.

Issue Description:
When attempting to access Logcat during a remote session with an enrolled device, the logs fail to load. The following error message is displayed:
"Unable to get logs. Unable to find or read log file."

Expected Behavior:
Logcat should display real-time logs from the device, along with a history of past logs, allowing users to view and analyze previous messages.