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Bug #12519

open

Task #12481: 7.0.0 overall testing

Not installing android Enterprise app for android devices.

Added by Diniru Banuka 5 days ago. Updated 3 days ago.

Status:
New
Priority:
None
Assignee:
-
Start date:
05/02/2025
Due date:
% Done:

0%

Estimated time:
Device Type:
Component:
Type:

Description

Prerequisites:
• An Enterprise Android App has been created.
• A BYOD (Bring Your Own Device) Android device is enrolled in Entgra UEM.

Steps to Reproduce the Issue:
1. Open the App Store on the Entgra UEM portal.
2. Locate and select the Enterprise Android App from the available applications.
3. Click on the app to view its details.
4. Select the enrolled BYOD Android device for installation.
5. Initiate the installation process for the selected device.
6. Perform a device sync with the server.
7. A notification prompting app installation will appear on the device.
8. Tap the notification to proceed with the installation.
9. The installation fails after clicking the notification.
10. Navigate to Operation Logs for the selected device, where an incorrect error message is displayed.

Refer to the attached file to view the error message.

Files

Screenshot 2025-02-05 at 1.05.14 PM.png (153 KB) Screenshot 2025-02-05 at 1.05.14 PM.png Diniru Banuka, 05/02/2025 07:40 AM

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