Bug #12521: Get user confirmation or disable "Factory Reset" operation in BYOD devices - product-uem 6.5.0 GA - Entgra.io

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Bug #12521

closed

Get user confirmation or disable "Factory Reset" operation in BYOD devices

Added by Arshana Atapattu 5 months ago. Updated 24 days ago.

Status:

Closed

Priority:

Critical

Assignee:

Sathira Perera

Start date:

11/03/2025

Due date:

14/03/2025

% Done:

100%

Estimated time:

Device Type:

Component:

Type:

QA Start Time:

QA Due Time:

QA Estimated Time(Hours):

Description

Environment details
7.0.0 staging server

Prerequisites
BYOD enrolled android device
BYOD enrolled windows device

Steps
Go to single device operation.
trigger a factory reset

Description
Currently it is possible to send a a factory reset operation to BYOD enrolled devices [1] [2].
This will negatively affect the users who are using their own device(who has private data)
see the possibility to get user confirmation before factory reset or disable this option for BYOD devices.

NOTE: It is also a possible to send a group "factory reset" operation.
If the group contained both BYOD or COPE devices, both devices will receive the operation.

Before implementing a solution, consider the above mentioned situation as well.

Result
Can send a "Factory reset" operation to BYOD devices.

[1]Android

[2]windows

Files

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Screenshot from 2025-02-05 13-34-43.png (271 KB) Screenshot from 2025-02-05 13-34-43.png	[2]	Arshana Atapattu, 05/02/2025 08:05 AM
Screenshot from 2025-02-05 13-36-52.png (135 KB) Screenshot from 2025-02-05 13-36-52.png	[1]	Arshana Atapattu, 05/02/2025 08:07 AM