Bug #12521
open
Get user confirmation or disable "Factory Reset" operation in BYOD devices
100%
Description
Environment details
7.0.0 staging server
Prerequisites
BYOD enrolled android device
BYOD enrolled windows device
Steps
Go to single device operation.
trigger a factory reset
Description
Currently it is possible to send a a factory reset operation to BYOD enrolled devices [1] [2].
This will negatively affect the users who are using their own device(who has private data)
see the possibility to get user confirmation before factory reset or disable this option for BYOD devices.
NOTE: It is also a possible to send a group "factory reset" operation.
If the group contained both BYOD or COPE devices, both devices will receive the operation.
Before implementing a solution, consider the above mentioned situation as well.
Result
Can send a "Factory reset" operation to BYOD devices.
[1]Android![[1]](/attachments/download/4563/Screenshot%20from%202025-02-05%2013-36-52.png "[1]")
[2]windows![[2]](/attachments/download/4562/Screenshot%20from%202025-02-05%2013-34-43.png "[2]")
Files
Updated by Arshana Atapattu about 2 months ago
- Project changed from product-uem 7.1.0 GA to product-uem 7.0.0 GA
Updated by
Updated by Sathira Perera 21 days ago
- Due date set to 14/03/2025
- Status changed from New to QA
- Start date changed from 05/02/2025 to 11/03/2025
- % Done changed from 0 to 100
After discussions with the team, we decided to go forward with disabling Factory Reset for BYOD devices.
https://github.com/entgra/device-mgt-core/pull/59