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Bug #12608

closed

Subscription Status Not Syncing with Operation Logs

Added by Thasleem Sulaiman about 2 months ago. Updated 9 days ago.

Status:
Closed
Priority:
Medium
Start date:
17/02/2025
Due date:
% Done:

100%

Estimated time:
Device Type:
Component:
Type:

Description

Environment:
Super Tenant

Prerequisites:
Published application
Enrolled device (Windows)
User and role added

Steps to Reproduce:
  1. Navigate to the App Store.
  2. Select Install Application.
  3. Choose any application type and trigger an installation.
  4. Go to Operations Logs and change the pending app installation to Error.
  5. Navigate to the Device Operation Log and check the operation status.
Expected Behavior:
  1. When the operation status in the Device Operation Log changes to Error, [2] the corresponding device in the Subscription Details table should also transition to the Error state.
  2. Upon re-triggering the installation, the system should properly validate the devices in the subscription.
Actual Behavior:
  1. Even after the operation status in the Device Operation Log is set to Error, the device remains in a Pending state within the Subscription Details table.[3]
  2. When attempting to reinstall the application, an error message is displayed: "There was a problem. All devices in the subscription have pending operations for this application." [1]

Attachments:
[1]

[2]

[3]


Files

clipboard-202502170955-druwi.png (95.6 KB) clipboard-202502170955-druwi.png Thasleem Sulaiman, 17/02/2025 04:25 AM
clipboard-202502170956-fudqq.png (14.9 KB) clipboard-202502170956-fudqq.png Thasleem Sulaiman, 17/02/2025 04:26 AM
clipboard-202502170957-sgms5.png (51.7 KB) clipboard-202502170957-sgms5.png Thasleem Sulaiman, 17/02/2025 04:27 AM
Screenshot from 2025-02-26 15-23-09.png (182 KB) Screenshot from 2025-02-26 15-23-09.png [4] Arshana Atapattu, 26/02/2025 09:54 AM
Actions #1

Updated by Rajitha Kumara about 2 months ago

  • Assignee set to Thasleem Sulaiman
Actions #2

Updated by Thasleem Sulaiman about 2 months ago

  • Status changed from New to QA
  • % Done changed from 0 to 100
Actions #3

Updated by Arshana Atapattu about 2 months ago

Unable to put an operation in to error state [4]
No backend errors

[4]
[4]

Actions #4

Updated by Thasleem Sulaiman about 2 months ago

  • Status changed from QA Reject to QA
Actions #5

Updated by Arshana Atapattu about 1 month ago

  • Status changed from QA to Needs Improvement

When user put a pending install operation in to error state via app store, it should reflect on the single device operation log as well.
Currently it is not happening.

Actions #7

Updated by Arshana Atapattu 9 days ago

  • Status changed from QA to QA Accept
Actions #8

Updated by Arshana Atapattu 9 days ago

  • Status changed from QA Accept to Closed

Fixes are working, closing due to QA accept

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