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Bug #12608

open

Subscription Status Not Syncing with Operation Logs

Added by Thasleem Sulaiman 21 days ago. Updated about 10 hours ago.

Status:
Needs Improvement
Priority:
Medium
Assignee:
Thasleem Sulaiman
Start date:
17/02/2025
Due date:
% Done:

100%

Estimated time:
Device Type:
Component:
Type:

Description

Environment:
Super Tenant

Prerequisites:
Published application
Enrolled device (Windows)
User and role added

Steps to Reproduce:
  1. Navigate to the App Store.
  2. Select Install Application.
  3. Choose any application type and trigger an installation.
  4. Go to Operations Logs and change the pending app installation to Error.
  5. Navigate to the Device Operation Log and check the operation status.
Expected Behavior:
  1. When the operation status in the Device Operation Log changes to Error, [2] the corresponding device in the Subscription Details table should also transition to the Error state.
  2. Upon re-triggering the installation, the system should properly validate the devices in the subscription.
Actual Behavior:
  1. Even after the operation status in the Device Operation Log is set to Error, the device remains in a Pending state within the Subscription Details table.[3]
  2. When attempting to reinstall the application, an error message is displayed: "There was a problem. All devices in the subscription have pending operations for this application." [1]

Attachments:
[1]

[2]

[3]

Files

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clipboard-202502170955-druwi.png (95.6 KB) clipboard-202502170955-druwi.png Thasleem Sulaiman, 17/02/2025 04:25 AM
clipboard-202502170956-fudqq.png (14.9 KB) clipboard-202502170956-fudqq.png Thasleem Sulaiman, 17/02/2025 04:26 AM
clipboard-202502170957-sgms5.png (51.7 KB) clipboard-202502170957-sgms5.png Thasleem Sulaiman, 17/02/2025 04:27 AM
Screenshot from 2025-02-26 15-23-09.png (182 KB) Screenshot from 2025-02-26 15-23-09.png [4] Arshana Atapattu, 26/02/2025 09:54 AM
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 #1

Updated by Rajitha Kumara 21 days ago

  • Assignee set to Thasleem Sulaiman
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 #2

Updated by Thasleem Sulaiman 17 days ago

  • Status changed from New to QA
  • % Done changed from 0 to 100
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 #3

Updated by Arshana Atapattu 12 days ago

Unable to put an operation in to error state [4]
No backend errors

[4]
[4]

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 #4

Updated by Thasleem Sulaiman 11 days ago

  • Status changed from QA Reject to QA
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 #5

Updated by Arshana Atapattu about 10 hours ago

  • Status changed from QA to Needs Improvement

When user put a pending install operation in to error state via app store, it should reflect on the single device operation log as well.
Currently it is not happening.

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