Bug #13244
Updated by Arshana Atapattu 17 days ago
*Environment details* Staging server 6.4.0 *Prerequisites* Created group Enrolled device assign the device in to group *Steps* Go inside the group Click on "Add operations to this group" click on "Secure Folder Reset" operation and send it to device Also send "Alternate App Install" operation *Description* When the "Alternate App Install" and "Secure Folder Reset" operation triggered it gives and error [1]. Backend error: [2] This could be due to wrong payload is being sent. Payload when sending Secure Folder Reset: [3] Payload when other operations: [4] Payload when Alternate App install: [5] Notice the difference in identifiers and otherIdentifiers *Result* [1] !Screenshot%20from%202025-05-19%2015-32-06.png! [2] TID: [6] [api/device-mgt/android/v1.0] [2025-05-19 10:10:46,899] ERROR {io.entgra.proprietary.uem.platform.android.core.util.MobileDeviceManagementUtil} - Device identifier list is empty [3] {"operation":{"command":"COMMAND_WIPE_FOLDER"},"identifiers":[81]} !Screenshot%20from%202025-05-19%2015-34-16.png! [4] {"operation":{},"otherIdentifiers":[81]} !Screenshot%20from%202025-05-19%2015-34-31.png! [5] !Screenshot%20from%202025-05-20%2009-55-58.png!