Bug #13244
open
Error when triggering "Secure Folder Reset" and "Alternate App Install" operation for a group
0%
Description
Environment details
Staging server 6.4.0
Prerequisites
Created group
Enrolled device
assign the device in to group
Steps
Go inside the group
Click on "Add operations to this group"
click on "Secure Folder Reset" operation and send it to device
Also send "Alternate App Install" operation
Description
When the "Alternate App Install" and "Secure Folder Reset" operation triggered it gives and error [1].
Backend error: [2]
This could be due to wrong payload is being sent.
Payload when sending Secure Folder Reset: [3]
Payload when other operations: [4]
Payload when Alternate App install: [5]
Notice the difference in identifiers and otherIdentifiers
Result
[1]![[1]](/attachments/download/4891/Screenshot%20from%202025-05-19%2015-32-06.png "[1]")
[2]
TID: [6] [api/device-mgt/android/v1.0] [2025-05-19 10:10:46,899] ERROR {io.entgra.proprietary.uem.platform.android.core.util.MobileDeviceManagementUtil} - Device identifier list is empty
[3] {"operation":{"command":"COMMAND_WIPE_FOLDER"},"identifiers":[81]}![[3]](/attachments/download/4892/Screenshot%20from%202025-05-19%2015-34-16.png "[3]")
[4] {"operation":{},"otherIdentifiers":[81]}
![[4]](/attachments/download/4893/Screenshot%20from%202025-05-19%2015-34-31.png "[4]")
[5]![[5]](/attachments/download/4895/Screenshot%20from%202025-05-20%2009-55-58.png "[5]")
Files
Updated by Arshana Atapattu 15 days ago
- Subject changed from Error when triggering "Secure Folder Reset" for a group to Error when triggering "Secure Folder Reset" operation for a group
Updated by Arshana Atapattu 15 days ago
- File Screenshot from 2025-05-20 09-55-58.png Screenshot from 2025-05-20 09-55-58.png added
- Subject changed from Error when triggering "Secure Folder Reset" operation for a group to Error when triggering "Secure Folder Reset" and "Alternate App Install" operation for a group
- Description updated (diff)
Updated by