Bug #13244
Updated by Arshana Atapattu about 1 month ago
*Environment details* Staging server 6.4.0 *Prerequisites* Created group Android and windows enrolled Enrolled device assign the both device in to group *Steps* *For Android* Go inside the group Click on "Add operations to this group" click on "Secure Folder Reset" operation and send it to device Also send "Alternate App Install" operation *For Windows* Go inside the group Click on "Add operations to this group" Click on "Windows" tab in the group operations click on "Application list" operation and send it to device *Description* *In android group operations,* "Secure Folder Reset" and "Alternate App Install" are not working. When the "Alternate App Install" and "Secure Folder Reset" operation triggered it gives and error [1]. Backend error: [2] This could be due to wrong payload is being sent. Payload when sending Secure Folder Reset: [3] Payload when other operations: [4] Payload when Alternate App install: [5] Notice the difference in identifiers and otherIdentifiers *In Windows group operations* Application list operation is failing. Back end error: [6] *Result* [1] !Screenshot%20from%202025-05-19%2015-32-06.png! [2] TID: [6] [api/device-mgt/android/v1.0] [2025-05-19 10:10:46,899] ERROR {io.entgra.proprietary.uem.platform.android.core.util.MobileDeviceManagementUtil} - Device identifier list is empty [3] {"operation":{"command":"COMMAND_WIPE_FOLDER"},"identifiers":[81]} !Screenshot%20from%202025-05-19%2015-34-16.png! [4] {"operation":{},"otherIdentifiers":[81]} !Screenshot%20from%202025-05-19%2015-34-31.png! [5] !Screenshot%20from%202025-05-20%2009-55-58.png! [6] TID: [6] [api/device-mgt/windows/v1.0] [2025-06-09 10:49:13,640] ERROR {org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/api/device-mgt/windows/v1.0].[JAXServlet-windows]} - Servlet.service() for servlet [JAXServlet-windows] in context with path [/api/device-mgt/windows/v1.0] threw exception [Servlet execution threw an exception] with root cause java.lang.NoSuchMethodError: javax.ws.rs.core.Response.hasEntity()Z at org.apache.cxf.jaxrs.utils.ExceptionUtils.convertFaultToResponse(ExceptionUtils.java:73) at org.apache.cxf.jaxrs.utils.JAXRSUtils.convertFaultToResponse(JAXRSUtils.java:1878) at org.apache.cxf.jaxrs.JAXRSInvoker.handleFault(JAXRSInvoker.java:371) at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:218) at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:104) at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59) at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307) at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121) at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:265) at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234) at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208) at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160) at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:225) at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:304) at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:217) at javax.servlet.http.HttpServlet.service(HttpServlet.java:555) at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:279) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) at org.wso2.carbon.identity.context.rewrite.valve.TenantContextRewriteValve.invoke(TenantContextRewriteValve.java:119) at org.wso2.carbon.identity.context.rewrite.valve.OrganizationContextRewriteValve.invoke(OrganizationContextRewriteValve.java:116) at org.wso2.carbon.tomcat.ext.valves.SameSiteCookieValve.invoke(SameSiteCookieValve.java:38) at org.wso2.carbon.identity.authz.valve.AuthorizationValve.invoke(AuthorizationValve.java:165) at org.wso2.carbon.identity.auth.valve.AuthenticationValve.invoke(AuthenticationValve.java:118) at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:106) at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47) at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.processRequest(WebappAuthenticationValve.java:311) at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:188) at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47) at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:67) at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:152) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:670) at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:63) at org.wso2.carbon.tomcat.ext.valves.RequestCorrelationIdValve.invoke(RequestCorrelationIdValve.java:137) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1794) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:834)