PRODUCT IOTS » Backlog

Environment details
6.1.0 server
tested on UEM staging server
Agent Version: 4.05.00.09
Tested on: 4.05.00.14 as well

Prerequisites
Enrolled a device as a google work profile

Steps
Enroll a device as a google work profile.

Description
Device does not enrolled.
device was stuck at "device is being enroll"
No errors in backend, or logcat

when scanned through agent, it was came back to home screen. ideally after scan and proceed it should switch to agent inside the workprofile.
i had to manually switch to agent inside the workprofile. but inside that agent it was stuck at "device is being enroll".

Note: This is working in production env

Note: Enrollment was success on a android 14 device(Samsung galaxy A04/3GB ram)
But was unsuccessful [1] on a android 11 device(Samsung galaxy M02/ 2GB ram)
It shows a authenticating window, but never completes(waited around 20,30 mins). Even to get the authenticating window it took quite a lot of time.

Result
device does not enroll.

[1]