Bug #10964
open
Device is not returning to its normal state(un enrolled) after being dis enrolled(Kiosk device)
0%
Description
Environment details
Staging server(6.0.0)
Agent version: 4.05.00.11 (MSSL agent) [1]
Prerequisites
Enrolled Kiosk device(the device should enrolled via QR code after factory reset/ after tapping on 7 times)
Steps
dis enrolled the device from the all device page [2].
Description
The device should dis enrolled from the UEM server. On the UEM server it shows the device is in the removed state.
But when it comes to the device, the device has not dis enrolled from the server even after a restart.
There was a policy applied to the device(dedicated device settings), after the device restarted the policy applied again [3].
Could not get a logcat due to device was enrolled via QR after factory reset.
Result
[1] MSSL Agent(download the agent from this ticket)
[2]![[2]](/attachments/download/3620/Screenshot%20from%202024-03-29%2016-23-33.png "[2]")
[3]![[3]](/attachments/download/3622/Screenshot_20240329-162824_Entgra%20Device%20Management%20Agent.jpg "[3]")
Files
Updated by Arshana Atapattu 8 months ago
- Subject changed from Device is not returning to its initial state after being dis enrolled(Kiosk device) to Device is not returning to its normal state(un enrolled) after being dis enrolled(Kiosk device)
Updated by Sandaru Daminda 4 months ago
- Project changed from Backlog to product-uem 6.3.0 GA
- Assignee set to Sandaru Daminda
Updated by Sandaru Daminda 4 months ago
- Due date set to 27/08/2024
- Start date changed from 29/03/2024 to 23/08/2024
Updated by Sandaru Daminda about 2 months ago
- Due date changed from 27/08/2024 to 27/09/2024
- Start date changed from 23/08/2024 to 25/09/2024
Updated by Rajitha Kumara 23 days ago
- Project changed from product-uem 6.3.0 GA to product-uem 7.0.0 GA
Updated by Sandaru Daminda 18 days ago
- Due date changed from 27/09/2024 to 14/11/2024
- Start date changed from 25/09/2024 to 13/11/2024