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Bug #11533

open

Inconsistent Statuses in all device page when a policy updated/ Device statuses not updating properly Issue 1

Added by Arshana Atapattu 4 months ago. Updated 2 months ago.

Status:
New
Priority:
Medium
Assignee:
-
Start date:
11/07/2024
Due date:
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Platform

Description

Environment details
Staging server(610)
Agent: 4.05.00.14

Prerequisites
enrolled device

Steps
Assign a inactive device to a group
then publish a policy and click on apply changes to the devices(the above group should be in that policy)
Refer video [1]

Description
when the policy applied, it shows the inactive devices as active in all devices page. but in single device page they are inactive(Actual state of these devices should be inactive)
Refer the video [1]

Note: related other ticket:
https://roadmap.entgra.net/issues/11386 (Device statuses not updating properly)
https://roadmap.entgra.net/issues/11534 (Inconsistent Statuses in all device page and single device page / Device statuses not updating properly Issue 2)

Result
Refer the video [1]

Files

vokoscreen-2024-07-11_12-40-35.mkv (1.83 MB) vokoscreen-2024-07-11_12-40-35.mkv [1] Arshana Atapattu, 11/07/2024 07:22 AM
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