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Bug #11534

open

Inconsistent Statuses in all device page and single device page / Device statuses not updating properly Issue 2

Added by Arshana Atapattu 5 months ago. Updated 2 months ago.

Status:
New
Priority:
Medium
Assignee:
-
Start date:
11/07/2024
Due date:
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Platform

Description

Environment details
Staging server(610)

Prerequisites
Enrolled device

Steps
let the device go to inactive state(disconnect network)
open 2 tabs with 1 being the all device page and the other is single device page

Description
When a device is in inactive or unreachable state and device got synced the correct status is not showed in all devices page. But in single device page it is shown correctly.
Related 2 tickets:
https://roadmap.entgra.net/issues/11386 (Device statuses not updating properly)
https://roadmap.entgra.net/issues/11533 (Inconsistent Statuses in all device page when a policy updated/ Device statuses not updating properly Issue 1)

Please refer the video [1]

Result
Refer the video [1]

Files

vokoscreen-2024-07-11_12-31-01.mkv (337 KB) vokoscreen-2024-07-11_12-31-01.mkv [1] Arshana Atapattu, 11/07/2024 07:47 AM
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