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Bug #12049

closed

Device not syncing after an App Installation operation is triggered

Added by Oshani Silva about 1 month ago. Updated about 1 month ago.

Status:
Closed
Priority:
High
Assignee:
Navod Zoysa
Start date:
14/10/2024
Due date:
14/10/2024
% Done:

100%

Estimated time:
Device Type:
Windows
Component:
Type:
Windows

Description

Prerequisites

Windows enrolled device
Published Enterprise Application

Steps
Try to install the via app store.

Description
When installation is triggered, the 'INSTALL_ENTERPRISE_APPLICATION' operations show as completed, but the 'App Settings' and rest of the operations triggered after are in a Pending state due to the device not syncing. [1]

Device syncing is not happening due to the APP_SETTINGS operation not completing.

Result
[1]

Fiddler result
[2]

Error log attached [3]

Files

Download all files
clipboard-202410091809-ox1fq.png (198 KB) clipboard-202410091809-ox1fq.png Oshani Silva, 09/10/2024 12:39 PM
clipboard-202410091810-rafao.png (194 KB) clipboard-202410091810-rafao.png Oshani Silva, 09/10/2024 12:41 PM
otp-error.log (8.48 KB) otp-error.log [3] Navod Zoysa, 14/10/2024 12:21 PM
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 #1

Updated by Navod Zoysa about 1 month ago

  • Assignee set to Pramila Niroshan
  • Device Type set to Windows
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 #2

Updated by Navod Zoysa about 1 month ago

  • Due date set to 14/10/2024
  • Status changed from New to QA
  • Assignee changed from Pramila Niroshan to Navod Zoysa
  • Start date changed from 09/10/2024 to 14/10/2024
  • % Done changed from 0 to 100
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 #3

Updated by Navod Zoysa about 1 month ago

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 #4

Updated by Arshana Atapattu about 1 month ago

  • Status changed from QA to QA Accept

Fix is working

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 #5

Updated by Arshana Atapattu about 1 month ago

  • Status changed from QA Accept to Closed

Closed due to QA accept

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