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Bug #12115

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Bug #12114: Remote session file sharing issues

Files get corrupted while copying and error while copying in remote session file share

Added by Arshana Atapattu about 1 month ago. Updated 16 days ago.

Status:
New
Priority:
Critical
Assignee:
-
Start date:
14/11/2024
Due date:
19/11/2024 (2 days late)
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Android

Description

Environment details
620 staging server

Prerequisites
Enrolled device
ftp server: refer -> https://dlptest.com/ftp-test/

Steps
start a remote session
copy a file from device or ftp server
jpg files didnt corrupted.
ZIP files, pdf and txt files got corrupted.
Try with a little bigger files.

Description

Issue 1
Files getting corrupted while copying(try to open them after copying to device).
File sizes are also different. sometimes file size is shown as 0byte.

Issue 2
in super tenant copying is working fine.
but in sub tenant sometimes file copying is not working.
When try to copy it says msg payload cannot be parsed [1]
both super and sub tenant devices were COPE enrolled devices

There is nothing in the logs or network tab.

Result
Corrupted files.
and sometimes error when try to copy files.

[1]
[1]


Files

Screenshot from 2024-10-31 10-25-23.png (90.7 KB) Screenshot from 2024-10-31 10-25-23.png [1] Arshana Atapattu, 31/10/2024 09:02 AM
Actions #1

Updated by Arshana Atapattu about 1 month ago

  • Subtask #12116 added
Actions #2

Updated by Arshana Atapattu about 1 month ago

  • Subtask deleted (#12116)
Actions #3

Updated by Oshani Silva 24 days ago

  • Type changed from UI to Android
Actions #4

Updated by Rajitha Kumara 22 days ago

  • Project changed from product-uem 6.3.0 GA to product-uem 7.0.0 GA
Actions #6

Updated by Arshana Atapattu 21 days ago

  • Subject changed from Files get corrupted while copying in remote session file share to Files get corrupted while copying and error while copying in remote session file share
Actions #7

Updated by Sandaru Daminda 16 days ago

  • Due date set to 19/11/2024
  • Start date changed from 22/10/2024 to 14/11/2024
Actions

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