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Bug #12120

open

Task #11913: Bugs and improvements for secure folder feature

Secure folder(entgra_folder) is not showed in remote session's file system

Added by Arshana Atapattu about 1 month ago. Updated 4 days ago.

Status:
On hold
Priority:
Critical
Assignee:
-
Start date:
22/10/2024
Due date:
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Android

Description

Environment details
620 Staging server and local

Prerequisites
Enrolled device
enrolled method(except BYOD manual)

Steps
Enroll a device: avoid enrolling in BYOD manual enrollment

Description
The entgra_folder is not visible(not showed) in file systems [1].

In local setup enrolled as a manual BYOD enrollment it works fine/ fodle is showed(last folder name entgra_folder) [2]

Success enrollment methods:
Local setup -> Manual BYOD

Failed(folder didnt showed) methods:
Local setup -> Manual COPE
Staging server -> QR BYOD
Staging server -> QR COPE
Staging server -> Manual BYOD

Could not find a pattern.

Note: http/ftp file transfer from device operation was also not working due to entgra_folder was not recognized [3].
Need to fix this as well. root cause could be same(folder not recognized).

Result
entgra_folder is only showed in local setup manual BYOD enrollment. all the other enrollment types did not show entgra_folder in remote session file system.

[1]
[1]

[2]
[2]

[3]
[3]

Files

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Screenshot from 2024-10-22 17-32-58.png (204 KB) Screenshot from 2024-10-22 17-32-58.png [1] Arshana Atapattu, 22/10/2024 12:05 PM
Screenshot from 2024-10-22 17-34-24.png (272 KB) Screenshot from 2024-10-22 17-34-24.png [2] Arshana Atapattu, 22/10/2024 12:05 PM
Screenshot from 2024-10-22 17-41-30.png (24.9 KB) Screenshot from 2024-10-22 17-41-30.png [3] Arshana Atapattu, 22/10/2024 12:11 PM
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 #1

Updated by Arshana Atapattu about 1 month ago

  • Description updated (diff)
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 #2

Updated by Rajitha Kumara 22 days ago

  • Project changed from product-uem 6.3.0 GA to product-uem 7.0.0 GA
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 #3

Updated by Rajitha Kumara 22 days ago

  • Project changed from product-uem 7.0.0 GA to product-uem 6.3.0 GA
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 #4

Updated by Kavin Prathaban 4 days ago

  • Status changed from New to On hold

Cause:
This happens on the android-agent side. in FileBrowserUtils.java there is a method getFileAndFolders(). This gives the folders and files from android file system.
In Manual BYOD mode this returns filesystem including the secure folder. In manual COPE this is returning file system without the secure folder.

Suggestion:
Check file and folder permissions on android side, how it differed in COPE,BYOD enrollments

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 #5

Updated by Lasantha Dharmakeerthi 4 days ago

  • Assignee deleted (Kavin Prathaban)
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