PRODUCT IOTS » product-uem 6.4.0 GA

Environment details
620 Staging server and local

Prerequisites
Enrolled device
enrolled method(except BYOD manual)

Steps
Enroll a device: avoid enrolling in BYOD manual enrollment

Description
The entgra_folder is not visible(not showed) in file systems [1].

In local setup enrolled as a manual BYOD enrollment it works fine/ fodle is showed(last folder name entgra_folder) [2]

Success enrollment methods:
Local setup -> Manual BYOD

Failed(folder didnt showed) methods:
Local setup -> Manual COPE
Staging server -> QR BYOD
Staging server -> QR COPE
Staging server -> Manual BYOD

Could not find a pattern.

Note: http/ftp file transfer from device operation was also not working due to entgra_folder was not recognized [3].
Need to fix this as well. root cause could be same(folder not recognized).

Result
entgra_folder is only showed in local setup manual BYOD enrollment. all the other enrollment types did not show entgra_folder in remote session file system.

[1]

[2]

[3]