Bug #12537: When connecting to windows device if the windows agent APPX is running at that time, screen sharing is not starting - product-uem 6.4.0 GA - Entgra.io

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Bug #12537

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Task #12481: 7.0.0 overall testing

When connecting to windows device if the windows agent APPX is running at that time, screen sharing is not starting

Added by Ruwin Dissanayake 4 days ago. Updated 4 days ago.

Status:

New

Priority:

Medium

Assignee:

Start date:

07/02/2025

Due date:

% Done:

Estimated time:

Device Type:

Component:

Type:

Windows

Description

Environment details
6.3.1 staging server

Prerequisites
Enrolled windows device
Configured windows agent

Steps
Select a windows device in endpoint-mgt
Select remote session tab
Click on connect to device

Description
When the windows remote session is starting the windows agent(APPX) should be closed in order to connect to the device. IF the agent APPX is running at the time of clicking connect to device, it's not starting the screen share. When the agent APPX is closed when triggering the connect to device, it automatically opens the agent APPX and starts the screen sharing.

Endpoint-mgt> Windows device> Remote session> Connect to device

Result
[1]

Files

clipboard-202502071024-ra2dz.png (305 KB) clipboard-202502071024-ra2dz.png

[1]

Ruwin Dissanayake, 07/02/2025 04:54 AM