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Bug #8849

open

Operation status of uninstallation process for apps give ERROR status at random instance

Added by Entgra Admin about 2 years ago. Updated about 2 years ago.

Status:
New
Priority:
Low
Assignee:
-
Category:
-
Start date:
18/02/2021
Due date:
% Done:

0%

Estimated time:
0:00 h
Device Type:
Component:
Type:

Description

From Gitlab
------------------------
gitlabId --> 850 https://gitlab.com/entgra/product-iots/-/issues/850
labels --> Priority: Low, Type: Bug,
assignees -->
created_at --> 2021-02-18 19:44:29 IST +0530
updated_at --> 2021-02-18 19:49:14 IST +0530
------------------------

  1. Errors identified
    When checking the android uninstallation process (checked only the DEVICE TYPE UNINSTALLATION).. I observed in the endpoint-mgt UI that the STATUS for the operation code of “UNINSTALL_APPLICATION” has updated as “ERROR” even though the unistallation process has done successfully.

This happens randomly not all the time..I caught its when I was checking the uninstallation process several time

So after that I tried to catch the operation playload to see how the status must have passed by debugging the android studio “uninstallApplication” for several time until I get the ERROR status again and at one point I saw the below operation status in reply playload as in the screenshot.

  1. Images [Operation playload when debugged the agent code]
    (2374_img)

(2375_img)

(2376_img)

Files

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(2374_img)Screenshot_2021_02_18_at_7.19.28_PM.png (1.17 MB) (2374_img)Screenshot_2021_02_18_at_7.19.28_PM.png Screenshot_2021_02_18_at_7.19.28_PM.png Entgra Admin, 25/10/2022 05:39 PM
(2375_img)Screenshot_2021_02_18_at_7.04.58_PM.png (596 KB) (2375_img)Screenshot_2021_02_18_at_7.04.58_PM.png Screenshot_2021_02_18_at_7.04.58_PM.png Entgra Admin, 25/10/2022 05:39 PM
(2376_img)Screenshot_2021_02_18_at_7.27.04_PM.png (500 KB) (2376_img)Screenshot_2021_02_18_at_7.27.04_PM.png Screenshot_2021_02_18_at_7.27.04_PM.png Entgra Admin, 25/10/2022 05:39 PM
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 #1

Updated by Entgra Admin about 2 years ago

From Gitlab
------------------------
author: Farheen99
created_at: 2021-02-18 19:47:19 IST +0530
updated_at: 2021-02-18 19:47:19 IST +0530
------------------------

changed title from Operation status of uninstallation process for {-android -}apps give ERROR status randomly to Operation status of uninstallation process for apps give ERROR status randomly
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 #2

Updated by Entgra Admin about 2 years ago

From Gitlab
------------------------
author: Farheen99
created_at: 2021-02-18 19:49:14 IST +0530
updated_at: 2021-02-18 19:49:14 IST +0530
------------------------

changed title from Operation status of uninstallation process for apps give ERROR status random{-ly-} to Operation status of uninstallation process for apps give ERROR status {+at }random{ instance+}
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