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Bug #9305

open

Cannot add new user attribute to LDAP user

Added by Entgra Admin about 2 years ago. Updated 9 months ago.

Status:
New
Priority:
None
Start date:
11/05/2022
Due date:
% Done:

0%

Estimated time:
0:00 h
Device Type:
Component:
Type:

Description

From Gitlab
------------------------
gitlabId --> 1307 https://gitlab.com/entgra/product-iots/-/issues/1307
labels --> Type: Bug,
assignees --> arshana790,
created_at --> 2022-05-11 12:38:40 IST +0530
updated_at --> 2022-10-19 12:27:09 IST +0530
------------------------

  1. Description
    Trying to add a new user attribute to an LDAP user gives the following error message - `"Error occurred while updating external device claims of the user"`
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  1. Affected Product Version:
    Entgra UEM 5.0.0
  1. OS, DB, other environment details and versions:
    Ubuntu 20.04.3
  1. Steps to reproduce:

1. Create a new LDAP user
2. Go to endpoint-mgt users and click on user attributes of the newly created LDAP user
3. Add new field and enter a number for Device MAC then submit
4. After submitting it gives an error notification with `"Error occurred while trying to update claims"`.

  1. Related Issues:

https://gitlab.com/entgra/product-iots/-/issues/697, https://gitlab.com/entgra/product-iots/-/issues/1294

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