Bug #10242
Updated by Arshana Atapattu over 1 year ago
*Environment details*
520 server
*Prerequisites*
Newly enrolled device
*Steps*
Enroll a device in COPE
Let it sync multiple times
check for serial number
*Description*
When a device was enrolled, that device should show the serial number. But in this case that serial number is not shown, it is shown as "unknown" [1].
Serial number is coming with device info [2], but not shown in UI.
After dis-enrolling and re-enrolling the same device, Serial number appears without an issue.
*Result*
Serial number is shown as "unknown".
[1]
!Screenshot%20from%202023-07-25%2011-49-17.png!
[2]
!Screenshot%20from%202023-07-27%2011-15-51.png!