Bug #12750
Updated by Arshana Atapattu 17 days ago
*Environment details* 6.4.0 Staging server Agent: 4.05.00.17 Device: SM-A045F (Samsung A04) *Prerequisites* Enrolled android device *Steps* add a new policy. in there, search apps by package name try couple of apps. for example add com.sec.android.gallery3d, com.samsung.storyservice, com.samsung.android.widget.pictureframe those apps should be in the device *Description* When searched the app via package names, some apps are not showing in the UI [1], [2]. but these apps are in the database [3]. Another EX: [4] [5] *Result* [1] !Screenshot%202025-03-17%20at%2010.27.02.png! [2] !Screenshot%202025-03-17%20at%2010.25.38.png! [3] !Screenshot%20from%202025-03-17%2015-57-25.png! Another example from another tenant. [4] !Screenshot%20from%202025-03-17%2010-40-31.png! [5] !Screenshot%20from%202025-03-17%2010-40-16.png!