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Bug #10964

open

Device is not returning to its normal state(un enrolled) after being dis enrolled(Kiosk device)

Added by Arshana Atapattu about 1 year ago. Updated 4 days ago.

Status:
New
Priority:
High
Assignee:
Sandaru Daminda
Start date:
19/05/2025
Due date:
23/05/2025 (14 days late)
% Done:

0%

Estimated time:
(Total: 0:00 h)
Device Type:
Component:
Type:
Android
QA Start Time:
QA Due Time:
QA Estimated Time(Hours):

Description

Environment details
Staging server(6.0.0)
Agent version: 4.05.00.11 (MSSL agent) [1]

Prerequisites
Enrolled Kiosk device(the device should enrolled via QR code after factory reset/ after tapping on 7 times)

Steps
dis enrolled the device from the all device page [2].

Description
The device should dis enrolled from the UEM server. On the UEM server it shows the device is in the removed state.
But when it comes to the device, the device has not dis enrolled from the server even after a restart.
There was a policy applied to the device(dedicated device settings), after the device restarted the policy applied again [3].
Could not get a logcat due to device was enrolled via QR after factory reset.

Result

[1] MSSL Agent(download the agent from this ticket)

[2]
[2]

[3]
[3]

Files

Download all files
Screenshot from 2024-03-29 16-23-33.png (19.1 KB) Screenshot from 2024-03-29 16-23-33.png [2] Arshana Atapattu, 29/03/2024 10:54 AM
io.entgra.proprietary.android.agent.snapshot-mssl-4.05.00.11-20240327.061949-2.apk (9.66 MB) io.entgra.proprietary.android.agent.snapshot-mssl-4.05.00.11-20240327.061949-2.apk [1] Arshana Atapattu, 29/03/2024 10:55 AM
Screenshot_20240329-162824_Entgra Device Management Agent.jpg (777 KB) Screenshot_20240329-162824_Entgra Device Management Agent.jpg [3] Arshana Atapattu, 29/03/2024 11:02 AM

Subtasks 1 (1 open — 0 closed)

Improvement #13209: Add capability to remove device ownership from from device when dis-enroll triggeredNew19/05/202523/05/2025

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 #1

Updated by Arshana Atapattu about 1 year ago

  • Subject changed from Device is not returning to its initial state after being dis enrolled(Kiosk device) to Device is not returning to its normal state(un enrolled) after being dis enrolled(Kiosk device)
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 #2

Updated by Arshana Atapattu about 1 year ago

  • Description updated (diff)
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 #3

Updated by Sandaru Daminda 10 months ago

  • Project changed from Backlog to product-uem 6.3.0 GA
  • Assignee set to Sandaru Daminda
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 #4

Updated by Sandaru Daminda 10 months ago

  • Due date set to 27/08/2024
  • Start date changed from 29/03/2024 to 23/08/2024
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 #5

Updated by Sandaru Daminda 8 months ago

  • Due date changed from 27/08/2024 to 27/09/2024
  • Start date changed from 23/08/2024 to 25/09/2024
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 #6

Updated by Rajitha Kumara 7 months ago

  • Project changed from product-uem 6.3.0 GA to product-uem 7.0.0 GA
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 #7

Updated by Sandaru Daminda 7 months ago

  • Due date changed from 27/09/2024 to 14/11/2024
  • Start date changed from 25/09/2024 to 13/11/2024
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 #8

Updated by Sandaru Daminda 5 months ago

  • Project changed from product-uem 7.0.0 GA to product-uem 7.1.0 GA
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 #9

Updated by Arshana Atapattu 4 months ago

  • Project changed from product-uem 7.1.0 GA to product-uem 7.0.0 GA
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 #10

Updated by Sandaru Daminda about 1 month ago

  • Due date changed from 14/11/2024 to 27/04/2025
  • Start date changed from 13/11/2024 to 25/04/2025
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 #11

Updated by Sandaru Daminda about 1 month ago

  • Due date changed from 27/04/2025 to 29/04/2025
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 #12

Updated by Sandaru Daminda 22 days ago

  • Subtask #13209 added
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 #13

Updated by Subodhinie chathurajika 4 days ago

  • Project changed from product-uem 7.0.0 GA to product-uem 7.1.0 GA
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