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Bug #10964

open

Device is not returning to its normal state(un enrolled) after being dis enrolled(Kiosk device)

Added by Arshana Atapattu 7 months ago. Updated about 1 month ago.

Status:
New
Priority:
Critical
Assignee:
Sandaru Daminda
Start date:
25/09/2024
Due date:
27/09/2024 (33 days late)
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Android

Description

Environment details
Staging server(6.0.0)
Agent version: 4.05.00.11 (MSSL agent) [1]

Prerequisites
Enrolled Kiosk device(the device should enrolled via QR code after factory reset/ after tapping on 7 times)

Steps
dis enrolled the device from the all device page [2].

Description
The device should dis enrolled from the UEM server. On the UEM server it shows the device is in the removed state.
But when it comes to the device, the device has not dis enrolled from the server even after a restart.
There was a policy applied to the device(dedicated device settings), after the device restarted the policy applied again [3].
Could not get a logcat due to device was enrolled via QR after factory reset.

Result

[1] MSSL Agent(download the agent from this ticket)

[2]
[2]

[3]
[3]

Files

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Screenshot from 2024-03-29 16-23-33.png (19.1 KB) Screenshot from 2024-03-29 16-23-33.png [2] Arshana Atapattu, 29/03/2024 10:54 AM
io.entgra.proprietary.android.agent.snapshot-mssl-4.05.00.11-20240327.061949-2.apk (9.66 MB) io.entgra.proprietary.android.agent.snapshot-mssl-4.05.00.11-20240327.061949-2.apk [1] Arshana Atapattu, 29/03/2024 10:55 AM
Screenshot_20240329-162824_Entgra Device Management Agent.jpg (777 KB) Screenshot_20240329-162824_Entgra Device Management Agent.jpg [3] Arshana Atapattu, 29/03/2024 11:02 AM
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