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Bug #12528

open

Task #12481: 6.4.0 overall testing

Windows apps installation via User, Role is not working

Added by Arshana Atapattu 2 months ago. Updated 4 days ago.

Status:
New
Priority:
Critical
Start date:
06/02/2025
Due date:
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Platform

Description

Environment details
Staging server 700

Prerequisites
Enrolled windows device
Windows MSI and APPX apps

Steps
Create a MSI app or APPX app
try to install it to a device via role or user installations [1]

Description

Tested in a sub tenant and super tenant the issue occurred for both user and role in sub tenant, and for role in super tenant.
Cannot trigger a app installation via user or role in windows apps.
Error in UI: [2]
Error log: [3]
Note: there was no pending operations in the device.
Note: Check all three apps, public, APPX, MSI apps

Note: for super tenant this issue came intermittently

Result
[1]
[1]

[2]
[2]

[3]

TID: [2] [api/application-mgt-store/v1.0] [2025-02-06 05:23:16,368] ERROR {io.entgra.proprietary.commons.extension.application.mgt.store.api.services.impl.SubscriptionManagementAPIImpl} - All devices in the subscription have pending operations for this application. io.entgra.device.mgt.core.application.mgt.core.exception.BadRequestException: All devices in the subscription have pending operations for this application.
at io.entgra.device.mgt.core.application.mgt.core.impl.SubscriptionManagerImpl.validatePendingAppSubscription(SubscriptionManagerImpl.java:725)
at io.entgra.device.mgt.core.application.mgt.core.impl.SubscriptionManagerImpl.performActionOnDevices(SubscriptionManagerImpl.java:763)
at io.entgra.device.mgt.core.application.mgt.core.impl.SubscriptionManagerImpl.performBulkAppOperation(SubscriptionManagerImpl.java:184)
at io.entgra.proprietary.commons.extension.application.mgt.store.api.services.impl.SubscriptionManagementAPIImpl.performBulkAppOperation(SubscriptionManagementAPIImpl.java:140)
at jdk.internal.reflect.GeneratedMethodAccessor1627.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:179)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96)
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:201)
at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:104)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121)
at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:265)
at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160)
at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:225)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:304)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:555)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:279)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at io.entgra.proprietary.commons.extension.application.mgt.addons.ApiOriginFilter.doFilter(ApiOriginFilter.java:38)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.wso2.carbon.ui.filters.cache.ContentTypeBasedCachePreventionFilter.doFilter(ContentTypeBasedCachePreventionFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:129)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:596)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
at org.wso2.carbon.identity.context.rewrite.valve.TenantContextRewriteValve.invoke(TenantContextRewriteValve.java:119)
at org.wso2.carbon.identity.context.rewrite.valve.OrganizationContextRewriteValve.invoke(OrganizationContextRewriteValve.java:116)
at org.wso2.carbon.tomcat.ext.valves.SameSiteCookieValve.invoke(SameSiteCookieValve.java:38)
at org.wso2.carbon.identity.authz.valve.AuthorizationValve.invoke(AuthorizationValve.java:165)
at org.wso2.carbon.identity.auth.valve.AuthenticationValve.invoke(AuthenticationValve.java:118)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.continueInvocation(CompositeValve.java:106)
at org.wso2.carbon.tomcat.ext.valves.CarbonTomcatValve$1.invoke(CarbonTomcatValve.java:47)
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.processRequest(WebappAuthenticationValve.java:311)
at io.entgra.device.mgt.core.webapp.authenticator.framework.WebappAuthenticationValve.invoke(WebappAuthenticationValve.java:188)
at org.wso2.carbon.tomcat.ext.valves.TomcatValveContainer.invokeValves(TomcatValveContainer.java:47)
at org.wso2.carbon.tomcat.ext.valves.CompositeValve.invoke(CompositeValve.java:67)
at org.wso2.carbon.tomcat.ext.valves.CarbonStuckThreadDetectionValve.invoke(CarbonStuckThreadDetectionValve.java:152)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:670)
at org.wso2.carbon.tomcat.ext.valves.CarbonContextCreatorValve.invoke(CarbonContextCreatorValve.java:63)
at org.wso2.carbon.tomcat.ext.valves.RequestCorrelationIdValve.invoke(RequestCorrelationIdValve.java:137)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1794)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:834)


Files

Actions #1

Updated by Arshana Atapattu 2 months ago

  • Description updated (diff)
Actions #2

Updated by Arshana Atapattu 2 months ago

  • Description updated (diff)
Actions #3

Updated by Rajitha Kumara 2 months ago

  • Assignee set to Thasleem Sulaiman
Actions #4

Updated by Thasleem Sulaiman about 2 months ago

  • Status changed from New to Closed

The issue could not be consistently reproduced despite multiple attempts. However, the root cause appears to be linked to another persisting issue documented in https://roadmap.entgra.net/issues/12608. Additionally, this issue is not limited to MSI and APPX applications but occurs across all application and device types.

Actions #5

Updated by Arshana Atapattu 4 days ago

  • Status changed from Closed to New
Actions

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