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Bug #12620

closed

Zero touch is not syncing with "zero touch customer" portal

Added by Arshana Atapattu 2 months ago. Updated about 1 month ago.

Status:
Closed
Priority:
Critical
Assignee:
Start date:
21/02/2025
Due date:
24/02/2025
% Done:

100%

Estimated time:
Device Type:
Component:
Type:
Platform

Description

Environment details
Staging server 6.4.0

Prerequisites
Android device that is cable of zero touch enrollment
Access to zero touch portal.
portal: [1]
Steps
Go to platform configurations
go to android configuration
select zero touch configs : https://uem.mgt.entgra.net/endpoint-mgt/configurations/platform-configuration/android/zero-touch
fill the necessary fields

Then click on "Enroll device" page.: https://uem.mgt.entgra.net/endpoint-mgt/devices/enroll
select enroll via zero touch from the drop down
click next
click on bulk enrollment

Description
When clicked on bulk enrollment it should sync with "zero touch customer" portal [1]
But when synced in UEM UI side it shows sync success, but in "zero touch customer" portal it does not show.
When synced it should create a config under configurations in "zero touch customer" portal.

Note: When synced it sometimes show the configs and sometimes not
Also sometime config appear and suddenly disappear.
But as of lately config does not show at all.
Also when vied via 2 separate views(2 users but using same cred) it shows different count of configs.

Result
zero touch configs is not creating in the "zero touch customer" portal.

[1]
https://enterprise.google.com/android/zero-touch/customers/1169539628/configurations

Actions #1

Updated by Lasantha Dharmakeerthi about 2 months ago

  • Assignee set to Oshani Silva
Actions #2

Updated by Oshani Silva about 2 months ago

This is not an issue, as this is how the implementation is handled. The zero-touch configs not appearing in the customer portal at times is due to that particular tenant already having a device enrolled into that tenant with the same serial number the config is created on. In these cases, duplicate configs will not be added to the portal since the device is already enrolled.

Actions #3

Updated by Oshani Silva about 2 months ago

  • Due date set to 24/02/2025
  • Status changed from New to QA
  • Start date changed from 18/02/2025 to 21/02/2025
  • % Done changed from 0 to 100
Actions #4

Updated by Arshana Atapattu about 2 months ago

  • Status changed from QA to Closed

Oshani Silva wrote in #note-2:

This is not an issue, as this is how the implementation is handled. The zero-touch configs not appearing in the customer portal at times is due to that particular tenant already having a device enrolled into that tenant with the same serial number the config is created on. In these cases, duplicate configs will not be added to the portal since the device is already enrolled.

After disenrollingg device from the UEM server, configs got added

Actions #5

Updated by Rajitha Kumara about 1 month ago

  • Parent task deleted (#12510)
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