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Bug #9525

open

Windows app installation issue when installing on multiple user accounts

Added by Entgra Admin about 2 years ago. Updated 9 months ago.

Status:
New
Priority:
None
Assignee:
-
Start date:
19/09/2022
Due date:
% Done:

0%

Estimated time:
0:00 h
Device Type:
Windows
Component:
App Manager
Type:

Description

From Gitlab
------------------------
gitlabId --> 1532 https://gitlab.com/entgra/product-iots/-/issues/1532
labels --> Component: App Manager, Device Type: Windows, Type: Bug,
assignees -->
created_at --> 2022-09-19 12:31:23 IST +0530
updated_at --> 2022-09-19 12:38:23 IST +0530
------------------------

  1. Description

When installing an enterprise app, if the app is already existing in one of the user accounts on Windows, the operation completes but the app does not get installed on the account that doesn't have the app.

This issue happens because the install operation is changed to completed state when it successfully triggers on the device but not when the installation process is successfully completed on the device.

Suggestion to fix this issue is to check the status of the app, whether it has been installed or failed after the operation is triggered and then change the operation status accordingly.

  1. Suggested Labels:

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  1. Suggested Assignees:

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  1. Affected Product Version:
    5.0.0
  1. OS, DB, other environment details and versions:
    Ubuntu 20.04, Chrome
  1. Steps to reproduce:
    1. Create 2 user accounts on Windows
    2. Install an MSI or APPX enterprise app (Entgra Windows Background/Desktop Agent) on the enrolled device
    3. Manually uninstall an app on 1 account and keep the app on another account
    4. Now trigger the install operation through Entgra App Store
    5. The install operation should be in completed state now but the app will not be installed on the account that doesn't have the app
  1. Related Issues:
Actions #1

Updated by Entgra Admin about 2 years ago

From Gitlab
------------------------
author: navodzoysa
created_at: 2022-09-19 12:38:24 IST +0530
updated_at: 2022-09-19 12:38:24 IST +0530
------------------------

changed the description
Actions #2

Updated by Viranga Gunarathna over 1 year ago

  • Project changed from product-uem 5.3.0 GA to 32
Actions #3

Updated by Viranga Gunarathna over 1 year ago

  • Project changed from 32 to 33
Actions #4

Updated by Viranga Gunarathna 9 months ago

  • Project changed from 33 to Backlog
Actions

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