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Bug #13244

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Error when triggering "Secure Folder Reset" and "Alternate App Install" operation for a group

Added by Arshana Atapattu 18 days ago. Updated 7 days ago.

Status:
New
Priority:
High
Assignee:
-
Start date:
19/05/2025
Due date:
% Done:

0%

Estimated time:
5:00 h
Device Type:
Component:
Type:
UI
QA Start Time:
QA Due Time:
QA Estimated Time(Hours):

Description

Environment details
Staging server 6.4.0

Prerequisites
Created group
Enrolled device
assign the device in to group

Steps
Go inside the group
Click on "Add operations to this group"
click on "Secure Folder Reset" operation and send it to device
Also send "Alternate App Install" operation

Description
When the "Alternate App Install" and "Secure Folder Reset" operation triggered it gives and error [1].
Backend error: [2]
This could be due to wrong payload is being sent.
Payload when sending Secure Folder Reset: [3]
Payload when other operations: [4]
Payload when Alternate App install: [5]
Notice the difference in identifiers and otherIdentifiers

Result
[1]
[1]

[2]
TID: [6] [api/device-mgt/android/v1.0] [2025-05-19 10:10:46,899] ERROR {io.entgra.proprietary.uem.platform.android.core.util.MobileDeviceManagementUtil} - Device identifier list is empty

[3] {"operation":{"command":"COMMAND_WIPE_FOLDER"},"identifiers":[81]}
[3]

[4] {"operation":{},"otherIdentifiers":[81]}

[4]

[5]
[5]


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