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Bug #10242

closed

Sometimes newly enrolled devices are not showing serial number in UI

Added by Arshana Atapattu about 1 year ago. Updated 9 months ago.

Status:
Closed
Priority:
Critical
Assignee:
Oshani Silva
Start date:
27/07/2023
Due date:
% Done:

100%

Estimated time:
Device Type:
Component:
Type:

Description

Environment details
520 server

Prerequisites
Newly enrolled device

Steps
Enroll a device in COPE
Let it sync multiple times
check for serial number

Description
When a device was enrolled, that device should show the serial number. But in this case that serial number is not shown, it is shown as "unknown" [1].

Serial number is coming with device info [2], but not shown in UI.

After dis-enrolling and re-enrolling the same device, Serial number appears without an issue.

Result
Serial number is shown as "unknown".

[1]
[1]

[2]
[2]

Files

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Screenshot from 2023-07-27 11-15-51.png (223 KB) Screenshot from 2023-07-27 11-15-51.png [2] Arshana Atapattu, 27/07/2023 05:48 AM
Screenshot from 2023-07-25 11-49-17.png (32.7 KB) Screenshot from 2023-07-25 11-49-17.png [1] Arshana Atapattu, 27/07/2023 05:48 AM
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