Project

General

Profile

Actions
Copy link

Bug #10477

open

Sometimes newly enrolled devices are not sending the serial in the payload

Added by Oshani Silva 11 months ago. Updated 9 months ago.

Status:
New
Priority:
Medium
Assignee:
Sandaru Daminda
Start date:
19/12/2023
Due date:
% Done:

0%

Estimated time:
Device Type:
Component:
Type:
Android

Description

Description

Environment details
520 server

Prerequisites
Newly enrolled device

Steps
Enroll a device in COPE
Let it sync multiple times
check for serial number

Description
When a device was enrolled, that device should show the serial number. But in this case that serial number is not shown, it is shown as "unknown".

Serial number is coming with device info, but not shown in UI.

After dis-enrolling and re-enrolling the same device, Serial number appears without an issue.

Result
Serial number is shown as "unknown".

In the payload sent to the /enroll endpoint serial number inside property object is missing sometimes which needs to be checked

A UI fix have been given in the below ticket

https://roadmap.entgra.net/issues/10242

Actions
Copy link

Also available in: Atom PDF