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Bug #12113

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product-uem 7.0.0 GA - Bug #12114: Remote session file sharing issues

UI freeze in remote session after copying and pasting a file

Added by Arshana Atapattu about 1 month ago. Updated 21 days ago.

Status:
Closed
Priority:
Critical
Assignee:
Oshani Silva
Start date:
23/10/2024
Due date:
24/10/2024
% Done:

100%

Estimated time:
Device Type:
Component:
Type:
UI

Description

Environment details
620 server

Prerequisites
Enrolled device
and ftp server: refer -> https://dlptest.com/ftp-test/

Steps
start a remote session
copy a file from device or ftp server
paste on ftp server or device
wait a bit(UI will freeze)

Description
Upon copying and pasting a file a the scroll bar will disappear. User will not be able to scroll up or down(Refer to 1st window of the video).
But after a couple of mins the whole UI will freeze(refer to 2nd window of the video)
No specific errors in console, network calls or carbon log

Note: Refer the video [1]
video is attached to the ticket

Result
UI will freeze after copying and pasting

Files

Download all files
vokoscreen-2024-10-22_12-40-46.mkv (1.62 MB) vokoscreen-2024-10-22_12-40-46.mkv [1] Arshana Atapattu, 22/10/2024 07:32 AM
Screenshot from 2024-10-31 10-25-23.png (90.7 KB) Screenshot from 2024-10-31 10-25-23.png [2] Arshana Atapattu, 31/10/2024 04:57 AM
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 #1

Updated by Arshana Atapattu about 1 month ago

  • Parent task set to #12114
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 #2

Updated by Oshani Silva 27 days ago

  • Due date set to 24/10/2024
  • Status changed from New to QA
  • Start date changed from 22/10/2024 to 23/10/2024
  • % Done changed from 0 to 100
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 #3

Updated by Arshana Atapattu 21 days ago

in super tenant it is working fine.
but in sub tenant it is not working.
When try to copy it says msg payload cannot be parsed [2]
both super and sub tenant devices were COPE enrolled devices

There is nothing in the logs or network tab.

[2]
[2]

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 #4

Updated by Arshana Atapattu 21 days ago

  • Status changed from QA to QA Reject
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 #5

Updated by Arshana Atapattu 21 days ago

  • Project changed from product-uem 7.0.0 GA to product-uem 6.3.0 GA
  • Status changed from QA Reject to QA Accept

Files are copying.
some files are failing due to a different issue, not related to this.
https://roadmap.entgra.net/issues/12113#note-3 this will be handled in a different ticket.
ticket: https://roadmap.entgra.net/issues/12115

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 #6

Updated by Arshana Atapattu 21 days ago

  • Status changed from QA Accept to Closed

Closing due to QA accept

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