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Bug #12113

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product-uem 7.0.0 GA - Bug #12114: Remote session file sharing issues

UI freeze in remote session after copying and pasting a file

Added by Arshana Atapattu about 1 month ago. Updated 21 days ago.

Status:
Closed
Priority:
Critical
Assignee:
Oshani Silva
Start date:
23/10/2024
Due date:
24/10/2024
% Done:

100%

Estimated time:
Device Type:
Component:
Type:
UI

Description

Environment details
620 server

Prerequisites
Enrolled device
and ftp server: refer -> https://dlptest.com/ftp-test/

Steps
start a remote session
copy a file from device or ftp server
paste on ftp server or device
wait a bit(UI will freeze)

Description
Upon copying and pasting a file a the scroll bar will disappear. User will not be able to scroll up or down(Refer to 1st window of the video).
But after a couple of mins the whole UI will freeze(refer to 2nd window of the video)
No specific errors in console, network calls or carbon log

Note: Refer the video [1]
video is attached to the ticket

Result
UI will freeze after copying and pasting

Files

Download all files
vokoscreen-2024-10-22_12-40-46.mkv (1.62 MB) vokoscreen-2024-10-22_12-40-46.mkv [1] Arshana Atapattu, 22/10/2024 07:32 AM
Screenshot from 2024-10-31 10-25-23.png (90.7 KB) Screenshot from 2024-10-31 10-25-23.png [2] Arshana Atapattu, 31/10/2024 04:57 AM
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